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Shipping

Everything posts from Manchester, tracked. In-stock orders leave within two working days.

Destination	Service	Typical time	Cost
United Kingdom	Tracked 48	2–3 days	£4.50, free over £120
Europe	Tracked international	5–9 days	£12.00
North America	Tracked international	7–14 days	£16.00
Rest of world	Tracked international	10–21 days	£19.50

Import duty and local tax are the buyer's responsibility outside the UK. We declare parcels at their true value; we will not mark an order as a gift.

How pre-orders work

A pre-order is a garment the atelier has not finished cutting yet. You pay when you order, the listing shows the atelier's stated window, and we email you if that window moves. Pre-orders can be cancelled for a full refund at any point before the parcel reaches us.

Payment

Cards, PayPal and Apple Pay, all handled by the payment provider — card numbers never touch our systems. Prices are shown in GBP; your bank sets the conversion rate for other currencies.

Order tracking

Tracking numbers are emailed on despatch. If tracking has not updated for five working days, contact us and we will open a query with the carrier rather than asking you to do it.

Returns & exchanges

Unworn items with tags can be returned within fourteen days of delivery for a refund of the item price. Tell us first so we can watch for the parcel. Return postage is the buyer's unless the piece arrived faulty or did not match its listed measurements — in which case we pay both ways.

Exchanges for a different size depend on stock. Where the piece is sold out, we refund rather than leaving you waiting on a restock that may not come.